Legal Disclaimer

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty if any.

Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser and at that time title passes to purchaser.

If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country.

In addition, manufacturers’ warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

Basic terms

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Fortune Networks is not responsible for manufacturer price changes, which may occur at any time without notice.

The product images on this web site may not exactly reflect the product you receive. Design revisions and color variations may exist.

Please keep all packing material and documentation in the event that your equipment has to be serviced or returned. Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number.

NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the nature of the problem.

Return and Refund Policy:

All sales are final unless otherwise stated.

Returns are accepted within 10 days of purchase, accompanied by the original receipt.

Products must be in their original condition, unopened, and with all original packaging.

Refunds will be issued in the original form of payment.

Warranty Policy:

All products come with a standard manufacturer’s warranty.

Extended warranties are available for purchase.

The warranty does not cover damages caused by misuse, accidents, or unauthorized modifications.

Repair Services Policy:

Estimates for repair services will be provided before any work is done.

Customers will be notified of any additional charges that may arise during the repair process.

Repaired items must be picked up within 8 days of completion, after which a storage fee may be applied.

Data Privacy and Security Policy:

Customer data will be handled with the utmost confidentiality.

Any customer data stored on shop computers will be protected with industry-standard security measures.

Customer consent will be obtained before accessing or transferring any customer data.

Customer Service Policy:

Staff will provide courteous and knowledgeable assistance to customers.

Complaints or concerns will be addressed promptly and professionally.

Feedback from customers is welcomed to help improve services.

Payment Policy:

Accepted forms of payment include cash and Mpesa.

Full payment is required before the release of any products or services.

Any applicable taxes or fees will be clearly communicated to the customer.

Store Hours:

Regular business hours will be posted, and any changes will be communicated in advance.

Special holiday hours, if applicable, will be announced in advance.

Employee Conduct and Dress Code:

Employees are expected to dress professionally and represent the company in a positive manner.

Respectful and courteous behavior is required when dealing with customers and colleagues.Compliance with all applicable laws and regulations is mandatory.

Health and Safety Policy:

The shop will maintain a safe and healthy environment for both customers and employees.

Emergency procedures and evacuation routes will be clearly posted.

Compliance with health and safety regulations is mandatory.

Social Media and Online Presence Policy:

Employees are expected to follow guidelines when representing the shop on social media.

Any online content related to the shop should be accurate, respectful, and in compliance with company policies.

User shipping policy

Thank you for choosing FORTUNE NETWORKS! We aim to provide you with a seamless and efficient shopping experience. Please read our shipping policy carefully to understand how we handle the shipping of your orders.

1. Processing Time:

Orders are typically processed within 1-2 business days for those outside Nairobi after payment verification

Processing times may be extended during peak seasons or due to unforeseen circumstances.

2. Shipping Methods:

We offer a range of shipping options, including standard and expedited services.

The available shipping methods and their associated costs will be displayed during the checkout process.

3. Shipping Destinations:

We currently offer shipping to addresses within Africa

For international orders, please note that customs duties and taxes may apply, and customers are responsible for any additional charges.

4. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can track the status of your order by logging into your account on our website or using the provided tracking number on the carrier’s website.

5. Shipping Delays:

While we strive to deliver your orders on time, please be aware that shipping delays may occur due to factors beyond our control, such as weather conditions, customs processes, or carrier issues.

We appreciate your understanding in such situations and assure you that we will do our best to resolve any issues promptly.

6. Undeliverable Packages:

In the event that a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping.

Please ensure that your shipping address is accurate and complete before finalizing your order.

7. Lost or Stolen Packages:

Fortune Networks is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If you encounter any issues with the delivery of your package, please contact the carrier directly to file a claim.

8. Shipping Charges:

Shipping charges are calculated based on the weight of your order and the selected shipping method.

Any applicable taxes or duties will be included in the total shipping cost.

9. Free Shipping Offers:

From time to time, we may offer free shipping promotions for those around Nairobi . These promotions will be clearly communicated on our website, and any specific terms and conditions will apply.

10. Contact Information:

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at 0700109999 or fortunenetworks36@email] or 0700109999.

Thank you for choosing FORTUNE NETWORKS! We appreciate your business.